Readability refers to how easy or difficult it is to understand written text. Text complexity, familiarity, legibility, and typography are key factors that contribute to how a reader experiences a piece of text. This is critical for residents with low-literacy. Readability is measured using a score that indicates the grade level of your writing content known as the Flesch-Kincaid score. The score provides guidance for the suggested level of your target audience. The Flesch-Kincaid score is a widely recognized and recommended readability scoring system. The system evaluates reading ease and grade level.

Why does it matter?

Readability affects how an individual engages with written text. Language and words either ease or strain readers while they navigate to comprehend concepts. For instance, if the content is too challenging or complex to read, the audience may lose interest or misunderstand the information. However, if the material is too simple readers could lose interest and dismiss the information. As a result, readability significantly impacts how an individual interprets and processes messages of the language. Most importantly, readability is an important equity issue because it builds on access and trust with residents.

Ways to improve content for readability access

The most effective way to improve readability scores is to use a holistic writing approach.

• Avoid jargon
• Use simple, familiar and short words
• Use simple sentences, active voice, and present tense
• Use correct grammar, punctuation, and spelling
• Use culture and gender neutral language
• Use simple graphic elements to make information easily digestible and visually accessible